How Financial Advisers Can Help Prevent Elder Abuse
As Australia’s population ages, the risk of elder abuse—particularly financial abuse—is becoming more recognised. Sadly, it often happens behind closed doors, involving people the elderly trust most: their family, friends, or caregivers.
At Aged Care Financial Advisers, we work closely with families during some of the most emotionally charged times of life—transitioning into care, managing estates, and making big financial decisions. This close relationship uniquely positions us to spot early signs of financial abuse and intervene appropriately.
This blog explores what financial elder abuse looks like, how advisers can identify it, and the ethical responsibilities we uphold to protect our clients’ wellbeing.
Financial Elder Abuse
According to the Australian Institute of Family Studies, more than 1 in 7 Australians over 65 have experienced elder abuse, with financial abuse being the most reported form. Common examples include:
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Taking money without permission
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Pressuring someone to change their will
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Using a power of attorney (POA) for personal gain
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Preventing someone from accessing their own funds
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Selling property without consent
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Withholding care to control finances
Often, victims are reluctant to speak up—especially when the perpetrator is a family member.
Advisers Are the First Line of Defence
Financial advisers are often the first professionals to see red flags—unusual transactions, family pressure, or changes to estate plans. But recognising abuse isn’t always straightforward. Older clients may seem agreeable (“Noddy syndrome”) without fully understanding the advice they’re nodding along to.
The Code of Ethics for financial advisers places a strong emphasis on informed consent, integrity, and acting in the client’s best interests. This means taking steps to ensure the client genuinely understands advice and isn’t being influenced or manipulated.
Practical Warning Signs to Watch For
Some common red flags include:
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Sudden or large financial transactions not aligned with the client’s history
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Unusual changes to legal documents such as wills or POAs
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Third parties dominating discussions or isolating the client
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Client distress, confusion, or inconsistency in their story or goals
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“Inheritance impatience” – family members more focused on what they’ll inherit than what the client needs
In one real-world example, an elderly client named Millie—once financially astute—began showing signs of cognitive decline. Her daughter, acting as POA, requested a full withdrawal of her pension funds to avoid tax on her future inheritance. Fortunately, the adviser recognised this was not in Millie’s best interest and delayed the action, preventing significant financial harm.
What Advisers Can Do
Here’s how we help safeguard older clients:
- Listen closely and build trust
We maintain open communication, allowing clients to share their concerns safely. Regular contact—not just annual reviews—helps spot changes in behaviour or intentions.
- Use clear, jargon-free language
Older clients may feel overwhelmed. We explain things simply, confirm understanding, and avoid technical pressure.
- Document everything
Contemporaneous file notes, written confirmations, and records of discussions create a vital paper trail—protecting both client and adviser.
- Ask open-ended questions
We don’t just ask, “Do you agree?” We ask, “Can you tell me what this means to you?” and “What are your priorities?” These responses help us assess capacity and uncover pressure.
- Request private meetings
If a family member is overbearing, we respectfully ask to speak with the client alone to ensure any decision truly reflects their wishes.
- Refer to specialists
Where abuse is suspected, we may recommend legal advice, social support services, or aged care advocates. It’s not about interfering—it’s about protecting.
Our Ethical Commitment
The Financial Planners and Advisers Code of Ethics outlines key standards that guide our approach:
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Standard 2: Act in the client’s best interest
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Standard 4: Ensure free, prior and informed consent
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Standard 5: Make sure the client understands the advice
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Standard 6: Consider long-term consequences of decisions
If we suspect undue influence or compromised decision-making, we act. That might mean delaying a transaction, refusing instructions, or initiating a deeper conversation to ensure the client’s voice is truly heard.
Working Together for Peace of Mind
Preventing elder abuse isn’t just about ticking boxes—it’s about valuing our clients as people, not just portfolios. By staying alert, asking the right questions, and always acting in our clients’ best interests, we can protect not just their money, but their dignity.
At Aged Care Financial Advisers, we take this role seriously. We’re committed to providing ethical, informed, and compassionate advice to older Australians and their families—especially when it matters most.
If you’re concerned about a parent or loved one’s financial decisions—or just want peace of mind that everything is structured properly—we’re here to help.
Contact us today for a confidential consultation.